Our Commitment to You
As the COVID-19 virus continues to impact people, organizations, and economies globally, our thoughts are with every individual and family affected by this crisis. The OSAS leadership team is meeting continuously to assess and respond to the pandemic as it evolves, keeping health and welfare of our team and our customers as top priorities. OSAS has adopted the following protocols to provide the healthiest and most secure business environment possible.
Remote Working
As of Monday, March 16th 2020, OSAS employees began transitioning to a required work-from-home status, and beginning Wednesday, March 18th all US OSAS office locations closed until further notice. During this time, OSAS remains committed to making sure day-to-day business operations for our employees and customers are uninterrupted as this situation evolves. You will continue to receive the same high-quality service you have come to expect from OSAS.
Travel Restrictions
All non-essential business travel has been postponed, including attendance of conferences and events. We are working closely with customers and partners to evaluate each individual situation where travel by our team is required. OSAS will follow government directives and take the appropriate measures to ensure the well-being of everyone involved.
Support: We're here for you
We have developed solutions to keep business, organizations, and our partners around the globe and across industries up and running for over 40 years. Now more than ever, our team is making every effort to ensure that your business operations continue in your new work environments and conditions. When you need us, you can count on our support.
Traverse Support
Traverse_Support@osas.com
800.320.3088
Global Service Support
GlobalService_Support@osas.com
864.292.5980
OSAS 8 Support
OSAS_Support@osas.com
800.582.5000
ProcessPro Support
ProcessPro_Support@osas.com
800.457.3548
Impress Support
Impresss_Support@osas.com
952.428.7629
SouthWare Support
SouthWareSupport@osas.com
334.821.1154
Please reach out to your client manager, sales representative or value added partner with any additional questions or concerns.
Extended Learning Opportunities, Trainings, and IT Services
As the world continues to adapt to the evolving digital landscape, OSAS is increasing our efforts in offering technical resources, training and learning opportunities to our community of users and partners, as well as within the industries we serve.
Personalized Trainings
We're ready to conduct one-on-one Zoom meetings or provide a remote training class to your entire staff or a personalized demo of our solutions. Need to learn about new functionality? Ready to take greater advantage of the system you already have? Contact your Client Manager, your value added partner, or a member of our sales team to discuss your options.
Industry Webinars
Our team is busy building out our industry webinar schedule, offering no-obligation trainings from our team of experts and certified partners. We have started offering follow-up recordings of these learning opportunities to registered attendees, so you can take advantage of them when it’s suitable for you! Visit our webinars page to view our current schedule or join our mailing lists to be included in email invitations.
IT Services
Our dedicated IT Services team is ready to assist you with your changing needs. Whether you need business continuity backups, accessible cloud hosting options, or help with infrastructure challenges, our professionals can help you navigate resolutions. Contact our IT team to help you with any of the following:
- Remote desktop and other offsite services
- System analysis
- Network and hardware infrastructure
- On-call support services
- Customization and integrations
- IT system consulting
- Offsite backup
- Cloud hosting
Upgrades, New Users, and Financing
We have many options to help you obtain the upgrades or new users you need to navigate the current crisis. You can also use our flexible financing to help mitigate stress on your company’s cash flow.
At OSAS, our mission has always been to deliver adaptable products and services to help your business prosper. That hasn't changed – let us know how we can help. We’re all in this together.