Service Management Software
Solutions for the Field Service Industry and more
Are you looking for an integrated service, mobile, and back-office ERP system that is easy to use and can be personalized to meet your unique needs? Traverse Global Service improves your vital service functions like never before, enabling your company to serve your customers more quickly and efficiently. We provide the tools to streamline dispatching, inventory, quoting, and financial reporting processes - not only reducing response times and cost, but increasing profit and customer satisfaction. You’ll get the competitive advantage you’ve been looking for.Download Brochure
We Know Service Industry Software
Food Equipment Services Software helps manufacturers and distributors of commercial, restaurant, and other industrial equipment handle all aspects of company operations.
All-in-one HVAC Software gives heating, air conditioning, and ventilation companies the tools they need to manage the many moving parts of their business.
Garage Door Software facilitates operations for residential and commercial garage door companies in overhead door sales, installation, maintenance, and service.
Electrical Contracting Software provides robust features for technicians in the field for electrical installation, service, maintenance, and repair.
We Know the Field Service Industry
Traverse Global Service is a good fit if you’re looking for:
- Service/Installation Quoting
- Work Order Management
- Dispatch and Scheduling
- Mobile Technician
- Equipment Management
- Preventive Maintenance
- Service Contracts and Warranties
- Inventory Management
Information technicians can use to get to their appointments, communicate with customers, and automatically update back office information. Simple to use, yet full of features technicians need to make their job easier.
Master the challenges you face every day with ease.
At OSAS, we understand that you may be facing the need to get rid of manual and disparate systems. Traverse handles these essentials by providing the unifying system that your organization needs to integrate all of your business processes.
Top 5 Reasons Field Service Companies Choose Traverse Global Service
Field Service personnel can receive jobs, perform site inspections, see site notes, upload photos, and add inventory and/or labor to scheduled work orders. Traverse Global Service Mobile Tech application gives you the ability to get signature approval on work performed while at the client’s site, receive payment, and see work order/equipment and client history, and much more.
Get a real-time look at your inventory quantities, counts, on hand versus committed inventory and the ability to see what job inventory items are committed to. You can also have an unlimited number of inventory locations to choose from.
Scheduling and Dispatching
Easily organize your technicians by assigning them to zones or by attaching them to a particular dispatcher. You control the assignments or let the system recommend the best technician based on availability and capability.
Generate flexible, comprehensive reports on an as-needed basis or automated for different roles within a company. Drill down into interactive report information to see inventory documents, source transactions, personnel data, and other principal information.
Easily turn a customer call or request into a work order, add labor codes and inventory items in the field or at the back office level and convert to an invoice once the job is complete.
Traverse Global Service is an All-In-One Business Solution
Integrate All Facets of Your Company
Traverse Global Service is what you’ve been looking for to provide a single, integrated view of your company. With one streamlined system, you can manage equipment, employees, and service calls, accessing real-time data whenever and wherever it’s needed. The robust functionality handles all business operations with intuitive interactive views that allow quick and easy searches for information for viewing or making adjustments. Our user-friendly interface improves visibility and communication among everyone in your organization, whether on-site or in the field.
An integrated system provides the following advantages:
- Facilitates collaboration
- Provides efficient service management and delivery
- Increases productivity
- Reduces Costs
- Allows efficient allocation of resources
- Improves communication with vendors and customers
- Enables visibility across organization
- Drives profitability
- Improves customer satisfaction
Simply put, your company needs service business software from Traverse to provide the transparency you need to be successful.
What can Global Service do for you?
- Efficient call handling, scheduling, dispatching, parts/labor entry, and flexible billing
- Maintenance of parts lists and knowledge base articles
- Ability to enter user-defined equipment types and define multiple warranty periods/service intervals
- Warranty identification to adjust billing
- Billing of third-parties such as manufacturers or insurance companies
- Equipment tracking and history
- Maintenance of inventory information
- Accessibility to work order calendar, with drilled down details available
- Web-based mapping integration to locate customer sites/optimize routes
- Job-based estimates and cost tracking
- Multiple views and reports to track services from work order through billing
Productivity, Efficiency, Flexibility
With Service Industry Software, you can keep your service personnel doing what they do best, serving your customers. Maximize your company’s resources with the tools to manage your client service needs by ensuring that the right person is scheduled for the job, with the right tools to get the job done. Traverse Global Service software enables you to minimize the time between when you receive that first customer call and the billing for services completed. The software solution evaluates service needs, accesses customer information and history, tracks inventory and job resources, and optimizes schedules to get the work done quickly and efficiently - making your customers happy. We’ve designed our Service Management Software to make your professional service company more efficient and more productive, regardless of the size and scope of your channel.