Service Industry Software
Professional Service Industry Software with Integrated ERP and Accounting
Are you looking for better service industry software for your installation, repair, maintenance service, or construction company? The TRAVERSE ERP solution improves your vital service functions like never before, enabling your company to serve your customers more quickly and efficiently. We provide the tools to streamline processes - not only reducing response times and cost, but increasing profit and customer satisfaction. You’ll get the competitive advantage you’ve been looking for.Download Brochure
We Know the Service Industry
At Open Systems, we understand that your needs are service-based rather than product-centered which requires a flexibility not always available in ERP systems – including the ability to manage multiple/complex service calls and facilitate service differentiation. You may also be facing the need to get rid of manual and disparate systems. TRAVERSE handles these essentials by providing the unifying system that your organization needs to integrate all of your business processes. Master the challenges you face every day with ease.
Here are just a few of the types of companies the TRAVERSE solution can help:
Field Service, Installation, Equipment Maintenance, Repair, HVAC, Plumbing, Electrical, etc.
Don’t see your industry listed? TRAVERSE is adaptable to a wide range of businesses. Give us the opportunity to customize a solution for you.
Integrate All Facets of Your Company
TRAVERSE field service management software is what you’ve been looking for to provide a single, integrated view of your company. With one streamlined system, you can manage equipment, employees, and service calls, accessing real-time data whenever and wherever it’s needed. The robust functionality handles all business operations with intuitive interactive views that allow quick and easy searches for information for viewing or making adjustments. Our user-friendly interface improves visibility and communication among everyone in your organization, whether on-site or in the field.
An integrated system provides the following advantages:
- Facilitates collaboration
- Provides efficient service management and delivery
- Increases productivity
- Reduces Costs
- Allows efficient allocation of resources
- Improves communication with vendors and customers
- Enables visibility across organization
- Drives profitability
- Improves customer satisfaction
Simply put, your company needs service business software from TRAVERSE to provide the transparency you need to be successful.
What can TRAVERSE Service Industry Software do for you?
Service businesses need a complete set of functionality for field service operations and TRAVERSE provides it all including:
- Efficient call handling, scheduling, dispatching, parts/labor entry, and flexible billing
- Maintenance of parts lists and knowledge base articles
- Ability to enter user-defined equipment types and define multiple warranty periods/service intervals
- Warranty identification to adjust billing
- Billing of third-parties such as manufacturers or insurance companies
- Equipment tracking and history
- Maintenance of inventory information
- Accessibility to work order calendar, with drilled down details available
- Web-based mapping integration to locate customer sites/optimize routes
- Job-based estimates and cost tracking
- Multiple views and reports to track services from work order through billing
Productivity, Efficiency, Flexibility
With service scheduling software, you can keep your service personnel doing what they do best, serving your customers. Maximize your company’s resources with the tools to manage your client service needs by ensuring that the right person is scheduled for the job, with the right tools to get the job done. TRAVERSE service industry scheduling software enables you to minimize the time between when you receive that first customer call and the billing for services completed. The software solution evaluates service needs, accesses customer information and history, tracks inventory and job resources, and optimizes schedules to get the work done quickly and efficiently - making your customers happy. We’ve designed our service software to make your professional service company more efficient and more productive, regardless of the size and scope of your channel.
Need a Solution with Big Box Interface?
If you need field service software to link with big box retailers like Home Depot, we have the answer for you – installation software from TRAVERSE. This subcontractor scheduling software easily creates work orders from retailers while unifying communications with mill, trucking, shipping, customer scheduling, and more. Handheld on-site technology helps simplify waiver creation, job status and completion notifications, and subsequent pay authorizations. Take advantage of the latest innovations to keep all of your interested parties in the loop and on track.
With TRAVERSE installation software, your company experiences improved efficiency in scheduling, dispatching, and tracking jobs.
Installer software is a perfect fit for the following types of industries: